Privacy Policy
Last updated: June 2025
1. Who We Are
BrightOps Smart Solutions ("BrightOps", "we", "our") operates the website brightops.es. We provide smart home automation installation and related services in Valencia and Alicante, Spain.
Contact: info@brightops.es · +34 684 709 347
2. What Data We Collect
We collect the following personal data:
- Contact form: name, email address, and message content you submit via our website.
- Analytics: anonymised usage data via Google Analytics 4 (page views, referrers, device type). No personally identifiable information is stored.
- Cookies: analytics cookies set by Google Tag Manager. You can disable these in your browser settings.
3. How We Use Your Data
- To respond to enquiries submitted through our contact form.
- To send a confirmation email to acknowledge receipt of your message.
- To analyse website performance and improve our services (analytics only).
We do not sell, rent, or share your personal data with third parties for marketing purposes.
4. Legal Basis (GDPR)
Processing your contact form data is based on your consent (Article 6(1)(a) GDPR) and our legitimate interest in responding to business enquiries (Article 6(1)(f) GDPR). Analytics data is processed under legitimate interest with anonymisation measures in place.
5. Data Retention
Contact form submissions are retained for up to 12 months, after which they are deleted. Analytics data is retained according to Google's default retention policy (14 months).
6. Your Rights
Under GDPR and Spanish LOPD-GDD, you have the right to:
- Access, correct, or delete your personal data.
- Withdraw consent at any time.
- Lodge a complaint with the AEPD (aepd.es).
To exercise these rights, email us at info@brightops.es.
7. Third-Party Services
We use the following third-party services:
- Google Analytics 4 – website analytics (Google Privacy Policy: policies.google.com/privacy)
- Resend – transactional email delivery (resend.com/privacy)
- Vercel – website hosting (vercel.com/legal/privacy-policy)
8. Changes to This Policy
We may update this policy from time to time. The "last updated" date at the top of this page will reflect any changes.